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  • Do you accept Medicare, Medicaid or other health care insurance?
    We do not accept Medicare, Medicaid, or other insurance plans. By choosing a private pay model, we can provide our clients with truly exclusive and personalized services, free from the restrictions that insurance companies often impose on ongoing care. This approach allows us to focus entirely on meeting your needs without limitations. We accept cash, checks, credit, and debit cards to make the payment process convenient and flexible for you.
  • What is your pricing model?
    Our pricing model is designed to be flexible and transparent, catering to each client's unique needs. We have set consultation fees, with options to add individual services at an hourly rate or to choose from package-based services for more comprehensive care. Please note that in-home service fees may vary depending on the city that you are located in. Whether you're looking for a one-time service or ongoing support, we work with you to ensure a plan that aligns with your health journey.
  • How do I know if I or my loved one needs your services?
    If you or your loved one requires support that goes beyond what traditional healthcare or home care offers, our services may be the perfect fit. Whether you're managing a chronic condition, recovering from surgery, or simply seeking more attentive, personalized care, we're here to provide an elevated level of support. Our services are ideal for those who value proactive care, continuity, and having a dedicated healthcare professional who's just a call away. Our initial consultation can help determine if our concierge approach aligns with your needs and goals, ensuring that you receive care tailored specifically to you.
  • Do you work with my Primary Care Provider?
    Yes, but our first commitment is always to you. As concierge healthcare nurses, we work for our patients–not for insurance companies or healthcare providers. However, if desired, we can collaborate with your PCP or other members of your healthcare team to ensure everyone is aligned on your care. This collaborative approach provides continuity, supports your health goals, and empowers you to make informed decisions.
  • Do you offer services outside of your designated area?
    Yes, NoblePath Collective serves North Texas and Houston, and for those nearby, we're able to extend our services beyond these areas for a nominal transportation fee. Reach out to discuss your location, and we'll ensure you receive the same attentive care as our designated areas.
  • Why is a phone consultation important?
    A phone consultation is more than just an introduction–it's an opportunity to understand your needs and determine if we are the right fit for you. During this time, we not only gather a brief health history and discuss potential services but also explore your goals, preferences, and expectations. This conversation allows us both to ensure our services align with your vision of care. It's our commitment to quality and genuine connection that sets the foundation for a successful partnership, built on trust and mutual understanding–not just another appointment on our calendar.
  • Is your business bonded?
    Yes, NoblePath Collective is fully bonded to provide our clients with an added layer of security and peace of mind. Being bonded means we have taken additional steps to protect our clients financially in the unlikely event of loss due to negligence or other issues. This bond reflects our commitment to accountability and the trust we build with those we serve.
  • Do you have a refund policy?
    We understand that plans change, and we aim to provide flexibility whenever possible. For in-home consultations scheduled in advance, we offer a full refund if canceled at least 24 hours before the appointment. Additionally, if one of our healthcare professionals must cancel and cannot reschedule, we will issue a full refund. However, please note that we do not provide refunds for same-day consultations. Our team is here to work with you to ensure your experience is as seamless as possible.
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